Frequently Asked Questions

Media Bridge Connect (MBC) is a Kenyan online platform designed to connect clients who need creative services with creatives who offer those services.

Creatives can create profiles, showcase their work, list their services and make it easier for potential clients to discover and contact them.

MBC is designed for both creatives and clients.

Creatives can join to showcase their work and connect with potential clients, while clients can use the platform to discover creative professionals for their projects.

MBC welcomes professionals across different creative fields, including:

• Photographers
• Videographers
• Graphic designers
• Video editors
• Livestreamers
• Social Media Managers
• Other creative professionals

As MBC grows, more creative categories can be added.

MBC brings the two sides of the creative marketplace together.

Creatives create profiles and showcase their services and portfolios.

Clients can discover creatives, view their work and contact them about projects.

No. MBC is a platform that connects clients with independent creative professionals.

The purpose is to make it easier for clients to find creative talent and for creatives to get discovered for potential projects.

Visit the MBC website and select the option to register as a creative.

Create your account and complete your creative profile with your information, services and portfolio.

Yes. MBC is currently onboarding the first 100 creatives completely FREE.

This gives early creatives an opportunity to establish their presence on the platform while MBC grows.

After the first 100 creatives, the applicable joining fee will be communicated on the platform.

Joining MBC gives creatives a dedicated place to present their work and services to potential clients.

• Showcase your portfolio
• Create a professional creative profile
• List the services you offer
• Make your work discoverable by clients
• Connect with potential clients
• Build your online presence
• Become part of a growing creative network

Don't leave your profile incomplete. A strong profile gives potential clients a better understanding of who you are and what you offer.

We recommend that you:

• Add a good profile photo
• Complete your personal/business information
• Add the services you offer
• Add your location
• Add your starting price where applicable
• Write a strong "About Me" section
• Upload your best portfolio work
• Keep your portfolio updated
• Regularly check your messages

Your portfolio allows potential clients to see the quality and style of your work before contacting you.

We recommend uploading your strongest and most relevant work rather than simply uploading everything you have.

Yes. You can update your profile information and portfolio as your services and body of work grow.

Keeping your profile current helps potential clients understand what you currently offer.

Clients can discover creatives through the MBC platform and view their profiles, services and portfolios.

This is why completing your profile and uploading quality work is important.

Clients can use the communication features available on MBC to contact creatives about their services and potential projects.

Make sure you regularly check your MBC messages so you don't miss an opportunity.

Yes. You don't necessarily need to be an established creative business to create a profile.

If you have skills and work that you can showcase, you can use MBC to build your professional presence and potentially connect with clients.

You can use MBC to discover creative professionals for different projects and events.

Examples include:

• Weddings
• Dowry ceremonies
• Corporate events
• Photography
• Videography
• Graphic design
• Branding
• Social media content
• Video editing
• Voice-over work
• Livestreaming

Browse the available creative profiles on MBC and look at their services, location, starting prices and portfolio.

Once you find a creative who appears suitable for your project, you can contact them through the platform.

Yes. Creatives can upload portfolio work to their MBC profiles so clients can review their work before getting in touch.

Consider the creative's portfolio, services, location, experience, starting price and whether their style matches what you need.

You can then contact them to discuss your project, requirements, availability and pricing.

Yes. You can explore different creative profiles and contact creatives who may be suitable for your project.

Comparing portfolios and discussing your requirements can help you make a better decision.

MBC is continuously developing systems and processes to improve trust and verification on the platform.

Clients should always review a creative's profile, portfolio and information and discuss project details clearly before engaging them.

MBC provides a platform for clients and creatives to connect. Clients should review a creative's portfolio, discuss expectations and agree on project details before proceeding.

If you experience an issue while using MBC, contact the MBC team with as much information as possible, including what happened and any relevant details.

This allows us to investigate and assist you more effectively.

Use the password recovery option available on the relevant login page to reset your password.

Yes. Creatives can update their profile information as their services, location, pricing or professional details change.

First, refresh the page and check your internet connection.

If the problem continues, contact the MBC team and provide the page you were trying to access and, where possible, a screenshot of the problem.

If you want to delete your account, contact MBC support for assistance with the account deletion process.